Return & Refund policy
Return & Refund
At Udoo, customer satisfaction is our priority. This Return & Refund Policy outlines the terms under which products may be returned, exchanged, or refunded. By purchasing from Udoo, you agree to the conditions set forth below.
Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Products must be unworn, unused, and returned in their original packaging with all tags attached.
- Proof of purchase (receipt or order confirmation) is required.
- Sale, clearance, or promotional items may not be eligible for return.
Exchanges
- Exchanges are subject to product availability.
- If the requested item is unavailable, customers may opt for store credit or a refund in accordance with this policy.
Refunds
- Approved refunds will be processed to the original payment method within 7–10 business days after the returned item is received.
- Shipping fees, customs duties, and handling charges are non-refundable.
- Udoo reserves the right to refuse refunds for items that do not meet the return criteria.
Defective or Incorrect Items
- If you receive a defective or incorrect product, please contact us within 48 hours of delivery.
- Udoo will arrange a replacement, exchange, or full refund at no additional cost to the customer.
Return Process
- Customers must initiate a return request through our official website or customer service channels.
- Once approved, instructions for returning the item will be provided.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Store Credit
- Store credit may be issued instead of a refund and will be valid for 6 months from the date of issuance.
Policy Amendments
Udoo reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on our website, and continued purchases constitute acceptance of the revised terms.
For questions or assistance regarding returns and refunds, please contact us through the official communication channels listed on our website.